Privacy policy
At Aura Guam, your privacy is a top priority. We are committed to protecting your personal data and ensuring a safe, secure shopping experience. Below, you will find exactly how we collect, use, and safeguard your information when you visit our website.
What Information We Collect
We only collect the information necessary to process your orders and improve your experience. When you visit our site or place an order, we may collect your name, email address, phone number, shipping address, and basic website usage data. We only gather what is required to provide you with excellent service.
How We Use Your Information
Your data is primarily used to fulfill your orders and provide customer support. We use your details to arrange your Cash on Delivery (COD) shipments, send order tracking updates, communicate regarding returns or refunds, and enhance our website's performance. We never use your information for anything outside of our standard business operations.
Payment & Cash on Delivery (COD) Security
Because we operate primarily on a Cash on Delivery (COD) model, we do not ask for or store your credit card details on our website. You pay only when the product arrives safely at your door. In the event of an approved return, our support team will securely request your bank details directly to process your refund. Any financial data handled during this process is kept strictly confidential.
Information Sharing & Third Parties
We will never sell, rent, or trade your personal information to anyone. Your privacy is safe with us. We only share essential details (such as your name, phone number, and shipping address) with trusted third-party partners, like our shipping carriers, solely for the purpose of delivering your order.
Cookies and Tracking
We use basic cookies to make our website function smoothly. Cookies help us remember your shopping cart items, analyze site traffic, and provide a personalized browsing experience. You can always adjust your browser settings to decline cookies if you prefer, though this may limit some website features.
Data Security
We implement strict security measures to protect your personal data. Our website is secured with SSL encryption to ensure that any information you submit (like your name or contact details) is protected against unauthorized access, loss, or misuse while browsing Aura Guam.
Policy Updates
We may update this Privacy Policy from time to time. Any changes related to legal requirements or our internal services will be posted directly on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
We are here to help with any questions about our products, orders, shipping, or returns.
Shop Name: Aura Guam
Phone: +1 671-633-2872
Email: support@auraguam.com
Address: Micronesia Mall, 2nd Floor, 1088 W. Marine Corps Dr., Dededo, GU 96929, United States
Business Hours:
Sunday: 10 AM–8 PM
Monday–Saturday: 10 AM–9 PM